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Shipping Information

We provide a Royal Mail tracked returns service for all orders. This option requires you to pack your device securely within the packaging we send out to you and take it to your local post office and send it to us, they will provide you with receipt which you should keep in a safe place for future reference if required. This service covers your devices within the package for a value of up to £20, we advise you purchase extra contents cover for all other services from the post office if your order value exceeds £20. Devices are posted to us at your own risk. Phones 2 Pounds holds no responsibility for mobile phones that do not successfully arrive.' Once you’ve gone through all the steps on the website and created an order, all you have to do is either wait for your pre-paid envelope to arrive or if you have suitable packaging at hand simply print your pre-paid shipping label and attach it on to the package. Once your device is securely packed all you have to do is take your pre-paid envelope down to your local post office and send it to us completely free of charge. If your order value is above £20 we advise you to purchase additional insurance cover at the time of posting from the post office.