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Remove Your iCloud Account

IOS7 comes with a new feature that deters the theft of Apple devices, it is called Activation Lock. This feature will need to be removed before sending in any devices to us as we cannot fully check a device with this feature still enabled.

If you are running iOS6 or below, removing your device from your iCloud account is not required. To find out which iOS version your device is currently running on go to Settings ► General ► About ► Version.

How to remove your device from your iCloud account.

There are two ways to remove your device from your iCloud account. It can either be done using the device or using your computer and accessing If the device you are sending in is faulty please use the second method.

Option 1 - Using your device

  1. Turn ON your device
  2. Go to the Settings menu
  3. Select iCloud
  4. Scroll to the bottom and press Delete Account
  5. Enter your Apple ID password when prompted
  6. Simply select Turn Off

Option 2 - Using

  1. Make sure the device is powered OFF
  2. On your web browser type in the following address, ‘’
  3. Enter your Apple ID and Password to access your iCloud account.
  4. Select the ‘Find My iPhone’ option
  5. Select the device you are sending in from the device list in the top left hand menu
  6. The device should appear as Offline
  7. Select the ‘Remove from Find My iPhone’ option
  8. Finally select ‘Remove on confirmation message’